SHIPPING POLICY

We ship worldwide from our St. Louis, Missouri area warehouse. Shipping cost is displayed on the checkout page and depends on the number of items in cart, their weight, shipping address and shipping speed. We have negotiated rates with several shipping carriers which makes our shipping cost fairly competitive. Please note, we can only process the shipment of an order once full payment has been received. Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products.

SHIPPING CARRIERS

For shipping to US & Canada, we use UPS for most items and USPS for small and light items. For overseas shipping, we use both DHL and UPS. If you have a carrier preference or would like to use other carriers such as FEDEX or EMS, please let us know in your order notes on the checkout page.

INTERNATIONAL SHIPPING TERMS

For international shipments, the customer is liable for any customs, brokerage, VAT & other import-related duties and taxes. We offer a DDP Shipping option where import-related charges are prepaid by the customer. DDP Shipping can be requested by clicking on the ‘DDP Shipping’ check box on the checkout page. DDP shipping avoids any payment-related delays at customs and also prevents any unexpected charges after purchase.

UNDELIVERABLE PACKAGES

Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. If you refuse delivery of the product you will be liable for the cost of resending the parcel as well as storage fees. Please be noted that upon delivery of the products to the carrier, it shall be deemed completion of our delivery, and the title and the risks of damage and loss of the products shall be transferred to you. We do not accept any refund requests in case of failure of customs clearance.

SHIPPING CUTOFF TIMES

GROUND SHIPPING: Orders received by 11 AM CST for in-stock items are shipped out the same business day. Orders received after 11 AM CST are usually shipped the following business day. 
EXPRESS ORDERS: Overnight Express and 2-Day Shipping orders for in-stock items are shipped out the same day if received by 1 PM CST. Orders received after 1 PM will ship out the following business day.